Riverbridge Hospital is proudly accredited by the Center for Improvement in Healthcare Quality (CIHQ), an independent, non-profit organization approved by the Centers for Medicare & Medicaid Services (CMS) to deem hospitals in compliance with federal healthcare standards.

This accreditation demonstrates our commitment to meeting or exceeding national standards for patient care, safety, and quality performance.

INFORMING PATIENTS OF THE COMPLAINT PROCESS

Organizations using CIHQ accreditation for deemed-status purposes must inform patients, or their surrogate decision-maker, of the right to file complaints regarding quality of care concerns or safety issues to CIHQ. The patient/surrogate decision maker is not required to notify the organization prior to filing the complaint.

Information on how to contact CIHQ to file a complaint must be provided as follows:

Online
https://cihq.org/complaint

Mail
Center for Improvement in Healthcare Quality
P.O. Box 1540
Mexia, TX 76667-1540
Attn: Chief Executive Officer

Phone
512-661-2813